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Return
s and Refunds

ONLINE RETURNS AND REFUNDS

Items purchased online can be returned and we will either exchange it for what the customer needs or give back a 100% refund to the customer. Items purchased online by a customer are usually not physically seen by the customer during ordering until they are delivered to the customer, therefore misconceptions are possible and therefore we accept returns and 100% refunds. 

Several factors may render a package to be returned either completely by a customer or to exchange the item after purchase has been made.  KCL Hardware is open to receive all returns if a customer is not satisfied with our product, they are free to return the item(s) and a full refund is given back to the customer if:

  • The return is made within 24hrs from purchase time.
  • The Item being returned is in its original packaging and all seals, screws, housings are intact.
  • The item has not been used at the time of return
  • The item is free from customer scratches, cracks, breakages or any deffects arising from after sales mishandling.
  • The electrical item is in full working capacity as sold
We do our best to protect our customers' rights therefore, if the above conditions are met at the time of returning any purchased item, KCL HARDWARE WILL ACCEPT ALL RETURNS AND A 100% REFUND IS GUARANTEED.


OFFLINE PURCHASES AND RETURNS

Items picked from our stores by customers themselves are assumed to have been fully  physically  checked and accepted by the customers at the time of purchase therefore, we do not expect a customer to return what they have fully physically checked and confirmed to be the exact items they need. However if the customer strongly feels the item was sold in error and with a factory error, then they are free to return as purchased and a 100% Refund is guaranteed as long as:

  • The return is made within 24hrs from purchase time.
  • The Item being returned is in its original packaging and all seals, screws, housings are intact.
  • The item has not been used at the time of return
  • The item is free from customer scratches, cracks, breakages or any deffects arising from after sales mishandling.
  • The electrical item is in full working capacity as sold.

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