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Frequently Asked Questions

1.0  Why Shop Online at

Here are the top reasons why you should buy online:

  • Low prices with onspot Price Comparisons
  • Convenient Shopping
  • Easy comparison of substitute products
  •  Free shipping
  • Time saving
  • Wider range of products

2.0 How do I Shop Online

  • Log on to 
  • Browse to your work category and select the product(s) you need
  • Select your desired product quantity
  • Click "Add to Cart " to drop your selected products in shopping Basket
  • Check out and place your order
  • Make payments
  • Receive you Items 

3.0 I do not see the product am looking for

All our products are alphabetically arranged in the 
online catalogue to help customers find their desired products easier incases were tools or materials they need are not identified in their  work category.  Please browse our  online catalogue to find your product or click here to search and find your product using our advanced Search tool .  Incase you don't entirely find what you need on our site, please email us the product name/ part number and/ or description at info@ and we will do our best to send you a qoute a soon as possible. We value our customers' time thus we will do our best to renspond to all email inquiries .

4.0 How do I confirm placement of my order

Once you check out and place your order, you will receive an auto-generated email (no your entered email address) confirming our reception of your order. We will also call you back to confirm receiption of your payment and confirm the depature of ordered goods from our warehouse/ stores.  
Incase you dont received any of  these notifications,  please  email us  as soon as possible at  or  call  our  24/7 help line on  +256 392906013.

5.0 How long will it take to receive my items after I place my order and effect payments?

The length of time to receive your items will intially depend on how soon you place your order and effect payments. KCL Hardware only processes orders whose full payments have been effected and received except with orders under Cash on Delivery payment option (these require payments upon delivery of items). Once you place your order and effect payments, we will send a notification that we have received your order and despatch the items as per  your specifications, i.e Express delivery, Same day delivery, Free delivery, etc. 

Please note that we mostly ship by ground route from our nearest stores /ware house to your desired destination so, we will deliver within the minimum time frame possible. Be sure to read our policies on:

6.0 How  do I pay for my order?

KCL Hardware has several payments options including:

  •  Cash on Delivery
  • Direct Bank deposit
  •  Wire transfer
  • Mobile money
  • Western Union money transfer
  • Paypal
  • Visa
  • Master card

It is possible to pay for goods and services purchased at KCL Hardware using any of the above payment options and we will send a notification to confirm reception of your payment. For any Immediate  help on payments, please call our 24/7 help line on +256 392906013

7.0 What guarantees delivery of my package to my desired address?

All orders placed either online or at our sales terminals will ship out with in a maximum of 2 hours or else we will notify you with reasons of not to ship out with in this specified time frame. We do have a remarkable delivery experience so we place our customers' specification at the fore front of what we do. Incase we can't completely deliver your items due to any Delivery  restrictions, we will issue a Credit Memo with a 100% refund of your purchase amount.

8.0 Can I order online but pay and pick my items from the nearest KCL Hardware Store?

Orders to be paid for in cash and be picked up by customers must be placed with selecting " KCL Hardware Delivery Service" as  the Shipping method and " Cash on Delivery"  as the payment option.
Most Importantly, indicate "KCL Hardware Stores " as your Shipping address to pick up the items at any of our Stores. 

9.0 The delivered items don't meet my order descriptions. Can I get the Items exchanged or replaced?

Yes! We will exchange any item(s) found to deviate form you order  description(s).  This is unlikely to happen but if you find out that our delivery doesnt match your order descriptions, we will exchange the items for what your specifications are and in case we cant find your specifactions we will issue a 100% refund your purchase amount. Please  be  sure  to  read  our  Easy Returns and Refund policy

10.0 Can I truck the progress of my  package on shipping?

Yes!  Simply send  your  order  number  to  and  we  will   update  you  on the progress of your order  or  call our 24/7 help line on +256 392906013



Delivery Policies
Free deliveries
Express delivery
International deliveries
Delivery restrictions
Returns and Refunds
Undelivered packages

Hand & Power Tools
Power tools
Angle grinders
Concrete vibrators

Drill machines
Pressure washing machines

Welding machines

Hand tools
Allen keys
Bench vices

Blazzing wires
Blow lamps
Bolt cutters
Bow saws &  Blades
Breast drills
Building lines
Cargo belts
Chalk lines
Claw bars
Concrete nails
Curtain hooks
Door closers

Door hinges
Door locks
Drawer runners
Drill bits
Drill machines

Door stoppers
Expansion bolts
Extension cables
Eye goggles

F clamps
Filler gauges

Flicker machines
Gas regulators
Grease guns
Grease buckets
Grinding wheels

Grip fill
Hacksaw flames & Blades

Hand grinders

Hole punches
Hole saws
Hose pipes
Hoop iron
Hydraulic jacks

Jack planes
Jubilee clips
Junior saws
Masking tapes
Making gauges

Metalic buckets
Micrometer screw gauges
Mortal pans

Mortice gauges

Nose masks
Panal pins
Pick axes
Pipe benders
Pipe vice
Pipe wrenches

Plough planes
Plumb bobs
Rebate planes
Rivet guns and Rivets
Sand paper and Discs
Sash clamps

Saw sets

Screw drivers
Screwing bits

Sharpening stones
Silicon guns
Sisal ropes
Steel floats

Spear bars
Spirit levels
Spoke shaves
Spray guns
Steel floats

Tape measures
Tile cutters
Tin snips

Tool boxes

Water levels

Wall plugs
Wall punches
WD 40
Weighing scales
Welding cables
Welding glasses
Welding rhodes
Welding torches
Welding sheilds
Wheel barrows
Wire brushes
Wire strainers

Safety Equipments
Clear goggles
Welding goggles
Welding shields

Chemical masks
Dust masks

Ear plugs
Ear muffs

Cotton gloves
Leather gloves
Rubber gloves
Welding helmets
Face sheilds

Welding aprons
Over coats
Over alls

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