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1.0 Why Shop Online
at www.KCLHardware.net
Here
are
the top reasons why you should buy online:
- Low
prices with onspot Price Comparisons
- Convenient
Shopping
- Easy
comparison of substitute products
- Free
shipping
- Time
saving
- Wider
range of products Read more...
2.0
How do I Shop
Online
- Log
on to www.kclhardware.net
- Browse
to your work category and select the product(s) you need
- Select
your desired product quantity
- Click
"Add to Cart " to drop your selected products in shopping Basket
- Check
out and place your order
- Make
payments
- Receive
you Items Read more...
3.0 I
do not see the product am looking for
All our products are alphabetically arranged in the online
catalogue
to
help customers find their desired products easier incases were tools or
materials they
need are not identified in their work category.
Please browse our
online catalogue
to
find your product or click here to search and find
your product using our advanced Search
tool
.
Incase you don't entirely find what you need on our site,
please email
us the product name/ part number and/ or description at info@kclhardware.net and we will do our best to send
you
a qoute a soon as possible. We value our customers' time thus
we will do
our best to renspond to all email inquiries .
4.0
How
do I confirm placement of my order
Once
you check out and place your order, you will receive an
auto-generated email (no your entered email address) confirming our
reception of
your order. We will also call you back to confirm receiption of your
payment and confirm the depature of ordered goods from our
warehouse/ stores.
Incase you dont received any of these notifications,
please email us as soon as possible at
info@kclhardware.net
or call our 24/7 help line on
+256 392906013.
5.0
How
long will it
take to receive my items after I place my order and effect payments?
The
length
of time to receive your items will
intially depend on how soon you place your order and effect
payments. KCL Hardware only processes orders whose full payments have
been
effected and received except with orders under Cash on Delivery payment
option (these require payments upon delivery of items). Once you place
your order and effect payments,
we will
send a notification that we have received your order and
despatch the items
as per
your specifications, i.e Express delivery, Same day delivery,
Free
delivery, etc.
Please note that we mostly ship by
ground route from our
nearest
stores /ware house to your desired destination so, we will deliver
within the minimum time frame possible. Be sure to read our
policies on:
6.0
How
do I
pay for my order?
KCL Hardware has several payments options including:
- Cash
on Delivery
- Direct
Bank deposit
- Wire
transfer
- Mobile
money
- Western
Union money transfer
- Paypal
- Visa
- Master
card
It
is possible to pay
for goods and services purchased at KCL Hardware using any
of the above payment options and we will send a notification to confirm
reception
of your payment. For any Immediate help on payments, please
call our 24/7
help line on +256 392906013
7.0 What
guarantees delivery of my package to my desired address?
All
orders placed either online or at our
sales terminals will ship out with in a
maximum of 2 hours or else we will notify you with reasons of not to
ship out with in this specified time frame. We do have a remarkable
delivery experience so we place our customers' specification at the
fore front of what we do. Incase we can't completely deliver your items
due to any Delivery restrictions, we will issue a Credit Memo with a
100% refund of your purchase
amount.
8.0 Can
I order online but pay and pick my items from the nearest KCL Hardware
Store?
Yes!. Orders to be paid for in cash and be
picked up by customers must be
placed with selecting " KCL Hardware Delivery Service" as the
Shipping
method and " Cash on Delivery" as the payment option.
Most
Importantly, indicate "KCL Hardware Stores " as
your Shipping address to pick up the items at any of our
Stores.
9.0 The
delivered items don't meet my order descriptions. Can I get the
Items exchanged or replaced?
Yes!
We will exchange any item(s) found to deviate
form you order description(s). This is unlikely to
happen but if you find out that our
delivery doesnt match your order descriptions, we will exchange the
items for
what your specifications are and in case we cant find your
specifactions we
will issue a 100% refund your
purchase amount. Please be sure to
read
our
Easy Returns and Refund policy
10.0 Can
I truck the progress of my package on shipping?
Yes!
Simply send your order
number to info@kclhardware.net
and we
will update you on the
progress of your order or
call our 24/7 help line on +256 392906013
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